Privacy Policy
1. Introduction
Passionate Hands Behavioral Health (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when visiting our website, completing online forms, or consenting to receive SMS communications.
2. Information We Collect
We may collect the following personal information:
- Full name
- Email address
- Phone number
- Appointment requests or service-related information
- Details submitted through contact forms
- Device and browser information collected through analytics
- Information provided during SMS opt-in or verbal consent
3. How We Collect Information
We collect information through:
- Website contact and appointment forms
- Information shared during consultations
- SMS opt-in forms and consent submissions
- Automated website technologies such as cookies, IP address, and browser/device analytics
4. Why We Collect Your Information
Your information may be used to:
- Schedule appointments and provide services
- Send appointment reminders, SMS updates, and important notifications
- Respond to inquiries and support requests
- Deliver telehealth or behavioral health services, when applicable
- Improve website performance and user experience
- Maintain administrative, legal, and compliance records
5. Data Protection
We use industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure. Our security measures include encrypted communications, secure data storage, restricted access controls, and regular system monitoring.
6. Information Sharing
We do not sell, rent, or share your personal information with third parties for advertising or marketing purposes.
Phone numbers, SMS consent, and mobile opt-in information collected for text messaging will never be shared with third parties or affiliates for promotional purposes.
We may disclose information only when necessary to:
- Meet legal or regulatory requirements
- Work with trusted service providers supporting our operations
- Facilitate essential services such as scheduling, billing, or secure communications
7. Your Rights
You have the right to:
- Access your personal information
- Request updates or corrections
- Request deletion of your information where legally permitted
- Withdraw SMS consent at any time by replying “STOP”
- Request information about how your data is collected and used
To exercise these rights, please contact us using the information below.
8. Contact Information
Passionate Hands Behavioral Health
Email: info@passionatehandsbehavioralhealth.com
Phone: 202-888-6832